General shipping policy

General shipping policy
  1. Free shipping if the cart value is equal to or greater than SR 500.
  2. If the value of cart is below SR 500, shipping is paid by the customer subject to selection of logistic partner by the customer at checkout process.
  3. Estimated delivery time within Riyadh is 3 to 5 days.
  4. Estimated delivery tiame outside Riyadh is 5 to 7 days.
  5. We charge SR 17 as COD charges against each order. Which is non-refundable.
  6. Far location might take additional days as delivery schedule to these inside & far location is limited in a week.
  7. We offer our customers the option to order with a weight of up to 5kg.
  8. If the order weight exceeds more than 5 kg each additional KG exceeding 5 kg will be charged with a cost of SR 1 for each additional KG.
  9. We try our best to deliver your order within stipulated time.
  10. Only Customers whose total cart value is SAR 0 – 800 can avail the COD service
Additional Guideline.
  1. You will receive a confirmation email along with order details once your order has been placed successfully
  2. Please use your order number as a base for all further communication with
  3. com reserves the right to change and cancel the order based on items availability or due to unforeseen circumstance.
  4. Our customer cate executive will call you in case of any changes in your order details
  5. If we are experiencing a high volume of orders, shipments might be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via e-mail or telephone.
  6. If you want to cancel or refund your order, please initiate the order cancellation or refund through our online portal.
  7. Please note that if your order has already been shipped and you want to cancel it, In such case you will have to receive it first and then follow the return process.
  8. Shipping charges for your order will be calculated and displayed at checkout process.